Information We Collect:
We may collect personal information such as your name, email address, phone number, and mailing address when you fill out a contact form or subscribe to our newsletter. We also collect information about your visit to our website, including your IP address, browser type, and pages you viewed.
Use of Your Information:
- We use the personal information we collect from you for the following purposes –
- To respond to your inquiries and provide you with information about our programs and services.
- To send you newsletters and other communications.
- To improve our website and the services we provide.
- To comply with legal and regulatory requirements.
- We may also use aggregated or de-identified information for research purposes, such as to analyze website usage trends and to understand the needs of our users.
Disclosure of Your Information:
We do not sell or rent your personal information to third parties. However, we may disclose your information to our service providers who assist us in operating our website and providing services to you. These service providers may have access to your personal information only to the extent necessary to perform their duties. We may also disclose your information if required by law or in response to a court order or legal request.
When you make a donation through our online donation page, we collect your name, mobile number, e-mail address, postal address, and zip/postal code. We use this information to acknowledge the receipt of your donation and/or to send prasadam.
We also use this information to send you an 80G certificate (if applicable) upon your request and to communicate with you in case of any trouble in processing the donation.
If you are donating for any seva, you can also specify in whose name the seva should be offered. In such cases, we collect additional details like the sevakarta’s name, his relation with you, his rashi, nakshatra, and gotra which are needed to perform sankalpa in the sevakarta’s name.
Donation Refund Policy:
We follow a reliable refund policy to let our donors feel privileged about their association with us. We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, we will respond within 7 working days from the date of receiving the complaint from a donor. The timely refund of the wrongly deduced amount will depend on the type of card used during the transaction. We would require proof of deduction of the donation amount and a written communication for a refund from the donor within two days after the donation.
- In such cases, if the receipt already has been issued, then the donor needs to return the original receipt to our official address.
- In the case of a tax exemption certificate already issued, a refund will not be possible.
Please note that international donations will require more working days for a refund.
We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use encryption technology to safeguard your personal information when it is transmitted to us. We also maintain physical, technical, and administrative safeguards to protect your personal information.
However, please note that no transmission of data over the internet can be guaranteed to be completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Links to Other Websites:
Our website may contain links to other websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.
Phone Number: +91 98753 59397
Address: 16/A, Kaliprasad Chakraborty Street,
P. O: Baghbazar, Kolkata – 700003.