Cancellation & Refund Policy
Gaudiya believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within
72 hours of placing an order. However, the cancellation request will
not be entertained if the orders have been communicated to the
vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Gaudiya Mission marketing team has obtained on special occasions like
Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers
and therefore cancellations are not possible.
• Gaudiya Mission does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be
made if the customer establishes that the quality of product delivered
is not good.
• In case of receipt of damaged or defective consumer durable items
and non durable items like mobile phones, mixer grinder, calculator etc,
please report the same to our Customer Service team. The request will,
however, be entertained once the merchant has checked and determined the
same at his own end. This should be reported within 21 days of receipt
of the products. For books, VCDs, DVDs, software products, the matter
should be reported within 5 days.
• In case you feel that the product received is not as shown on the
site or as per your expectations, you must bring it to the notice of our
customer service within 24 hours of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate
decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy
When you buy our products/services, your purchase is covered by our
30-day money-back guarantee. If you are, for any reason, not entirely
happy with your purchase, we will cheerfully issue a full refund. We
develop and sell software that we use ourselves every day and have
thousands of satisfied customers worldwide, and our support is second to
none. That is why we can afford to back our products with this special
guarantee. To request a refund, simply contact us with your purchase
details within ninety (90) days of your purchase. Please include your
order number (sent to you via email after ordering) and optionally tell
us why you’re requesting a refund – we take customer feedback very
seriously and use it to constantly improve our products and quality of
service. Refunds are not being provided for services delivered in full
such as installation service and provided knowledge base hosting
service. Refunds are being processed within 21 days period.